The relationship of the quality of health services assurance dimensions with patient satisfaction in health services in Lepo-Lepo Health Centers Kendari City, Indonesia
1 Master's Program in Public Health, Postgraduate at Halu Oleo University Kendari, Indonesia.
2 Postgraduate Development Administration Master’s Program at Halu Oleo University Kendari, Indonesia.
3 Kendari City Health Office, Kendari, Indonesia.
Research Article
GSC Advanced Research and Reviews, 2022, 12(01), 148–154.
Article DOI: 10.30574/gscarr.2022.12.1.0196
Publication history:
Received on 21 June 2022; revised on 24 July 2022; accepted on 26 July 2022
Abstract:
Background: Currently, Public Health Center are faced with progress in human civilization which demands fast, quality and satisfying health services for customers. To deal with these demands, the Public Health Center should carry out service management engineering following developments in the community.
Objective: The purpose of the study was to determine the relationship between the quality of health services on the assurance dimension and patient satisfaction at the Lepo-Lepo Public Health Center, Kendari City in 2021.
Methods: The type of research used was an analytical survey research with a Cross Sectional Study approach. The study population was 448 patients. The research sample taken was 211 patients. Collecting data by using a questionnaire. Data analysis was performed by Univariate and Bivariate.
Results: The results showed that there was a relationship between assurance and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City, with a value of p=0.042 (p>0.05).
Conclusion: There is a relationship between assurance and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City.
Keywords:
Health Center; Quality; Assurance; Satisfaction
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Copyright © 2022 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0
