Service needs of elderly members in Bangkok Youth Center (Thai-Japan)
School of Accountancy and Finance, Walailak University, Nakorn Si Thammarat, 80160, Thailand.
Research Article
GSC Advanced Research and Reviews, 2024, 19(02), 156–162.
Article DOI: 10.30574/gscarr.2024.19.2.0178
Publication history:
Received on 03 April 2024; revised on 12 May 2024; accepted on 14 May 2024
Abstract:
The objective of this research is to study the service needs and factors related to elderly members who use the services of the Bangkok Youth Center (Thai-Japan). The study used a questionnaire survey as a data collection tool for 200 samples. The statistics used in the data analysis were frequency, percentage, mean, and standard deviation, t-test (Independent Sample t-test, F-test (Independent Sample F-test)One-way ANOVA, and the Pearson’s correlation coefficient to test the relationship between variables. According to the study, the majority of the samples were men, between 60 – 65 years old, marital status, had a bachelor’s degree, owned business as a career before retirement, did not work after retirement and had a monthly income of 20,001-50,000 baht. The results of testing the demographic factors on service needs, by using t-test and F-test statistics, showed that the different of gender, age, status, career before retirement and career after retirement were not different, whereas educational and monthly income were. The result of testing the motivation factors on service needs, by using the Pearson’s correlation coefficient statistic, showed that both intrinsic motives and extrinsic motives were related in medium level in the same way. Therefore, the study’s results could be useful for involved organization for operation planning.
Keywords:
Needs; Elderly; Service quality; Motivation
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Copyright © 2024 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0
