Introduction: Patient waiting time Experience of waiting time in general is perceived as complex, subjective and culturally influenced. Complexity of prescription, few human resources and work process are the factors of patient waiting time in outpatient
DOI:
https://doi.org/10.30574/gscbps.2021.14.2.0040Keywords:
Outpatient pharmacy department, Waiting time, Workload, Patient satisfactionAbstract
Introduction: Patient waiting time Experience of waiting time in general is perceived as complex, subjective and culturally influenced. Complexity of prescription, few human resources and work process are the factors of patient waiting time in outpatient pharmacy departments (OPD). However, the complexity of wait time is poorly understood and has been explored only to a limited extent.
Objective of the study: The main objective of this study is to assess patient satisfactions on waiting time at Intermediate Hospital Oshakati (IHO), northern part of Namibia.
Method: The study was carried out at IHQuantitative descriptive design was employed and data collected was analyzed using Epi info version 7.
Results: The mean waiting time in IHO was 36±20 minutes. More patients (49.2%) were satisfied with OPD pharmacy when the waiting time is between 5-25 minutes. The major factors associated with the satisfaction of services were shorter waiting time (0.01 <p<0.05) and other personal reasons like long distance from the hospital (0.03<p<0.05).
Conclusion and recommendation: Many patients are satisfied if waiting time is between 5-25 minutes, therefore there is a need to improve waiting time by decongest patients overload at IHO, this can be achieved by improving coordination and communication between IHO and Primary health care (PHC) facilities
Metrics
References
Afolabi M, Erhun O. Patients’ response to waiting time in an out-patient pharmacy in Nigeria. Tropical Journal of Pharmaceutical Research. 2003; 2 (2): 207-214.
Ahmad B, Khairatul K, Farnaza A. An assessment of patient waiting and consultation time in a primary healthcare clinic. The Official Journal of the Academy of Family Physicians of Malaysia. 2017; 12(1): 14–21.
Atinga RA. A Critique of Quality Healthcare Management in Hospitals. Lambert Academic Publishing: Saarbrucken. 2011.
Catherine LK, Thomas R, Scott D, Rashmi UK, Carrie K, et al. Emergency Department Visits and Injury Hospitalizations forn Female and Male Victims and Perpetrators of Intimate Partner Violence. Advances in Emergency Medicine. 2015.
Datuk I, Roslan Johari Dato G, Noor Hazilah M, Abu Hassan A, Azman B, Salikin F. Hospital waiting time: The forgotten premise of healthcare service delivery? International Journal of Health Care Quality Assurance. 2011; 24(7): 506-22.
Febrianta NS, Sundari S, Pudjaningsih D. Waiting Time Analysis of Pharmaceutical Services with Queue Method in PKU Muhammadiyah Hospital Bantul. International Journal of Scientific and Research Publications. 2017; 7 (9).
Oche M, Adamu H. Determinants of patient waiting time in general outpatient department of tertiary health institution in north western Nigeria. Annals of medical and health science research. 2013; 3(4); 588-592.
Ofilli AN.What patients want: a content analysis of key qualities that influence patient satisfaction. Journal of medical practice manage. 2013; 22: 255-261.
Rondeau KV. Managing the clinic wait: an important quality of care challenge. Nurse care qual. 2012; 13: 11-20.
Sherif H.E.Patient satisfaction with public primary health care service delivery in Khomas region, Windhoek district Namibia. 2010.
Tran TD, Nguyen U, Minh Nong V, Tran BX. Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation. 2017; 6: 454.
Zegeye DT. Assessment of waiting and service times in Public and Private Health Care Facilities in Gondar District, North Western Ethiopia. 2008.
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
